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What You Agree To When You Use 1stgame

Our legal terms set out what you can expect from us and what we expect from you. Access to 1stgame and its services — including deposits via JazzCash, Easypaisa, and Raast — is subject to these terms, and availability depends on local law and…

Pakistan-Eligible AccessJazzCash & Easypaisa CoveredAccount & Wallet TermsData Handling Disclosed
1stgame What You Agree To When You Use 1stgame
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about our terms, want to raise a dispute, or need to request changes to your account data, our support team handles all of these. Reach us through the channels below and include your registered account number so we can pull up your records quickly.

Live Chat Open the chat icon inside your account dashboard. Available during platform hours and the fastest way to flag an urgent account or policy issue.
Email Support Write to our support address listed in your account settings. For policy and data requests, email gives you a written record of the exchange.
Account Help Centre The Easy Account Help section inside the app covers common policy questions, withdrawal verification steps, and how to update your registered payment details.
DATA AND SECURITY

How We Protect Your Account and Data

Security is built into how the platform runs, not added on afterwards. Every account session uses encrypted connections and your payment details are stored in tokenised form — we never hold your full JazzCash PIN or Easypaisa credentials on our side. Here is how we handle the specifics.

Data Retention

We keep account and transaction records for as long as required under applicable law. You can request a summary of the data we hold by contacting support through your account dashboard.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to see how the lobby is used. You can manage cookie preferences in your browser settings at any time.

Account Security

Two-factor verification via OTP protects your login. If you get an OTP you did not request, change your password immediately and contact support — do not share the code with anyone.

Data Change Requests

To update, correct, or delete personal data tied to your account, submit a written request through email support. We respond within the timeframe required by applicable law.

Common Questions About Our Terms

These are the questions we see most often about our legal terms and account policies. If your question is not here, reach out through live chat or the Easy Account Help section.

Access depends on local law. Where 1stgame is available in Pakistan and local law permits use, these terms apply in full from the moment you open an account.

Yes. Email our support team from the address registered to your account and we will provide a summary of the personal data we hold within the legally required response window.

Request a withdrawal to your registered JazzCash, Easypaisa, or Raast account before closing. Support will verify your details and process the remaining balance before the account is deactivated.

We send a notification to your registered email and post an update in the account dashboard before any change takes effect. The effective date is always stated clearly in that notice.

Contact support via live chat or email with your account number and the transaction reference. We review the records on our side and respond with findings, usually within a few business days.

Payment details are tokenised and never stored in plain form on our servers. Your PIN stays on your mobile wallet app — we only receive a transaction confirmation, not your credentials.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.